Accessibility

Lakeridge Health is committed to providing exceptional and accessible service that respects the dignity, independence, and diverse needs of all individuals. People coming through the doors of Lakeridge Health can expect equal access to our programs, services, and facilities, creating an inclusive environment for all. 

Some of our accessible features include amplified and teletypewriter payphones, accessible elevators equipped with Braille buttons and audio tones, easy access doors, and ample designated parking spaces in all parking lots and garages. 

To further support accessibility and ensure the best care for all patients, we offer the following services: 

Language Interpretation Services 

  • Through our digital language interpretation services provider, professional medical interpreters are available 24/7 in over 240 languages and dialects, including American Sign Language (ASL).To access this service, please speak to your health-care team.  

Closed Captioning 

  • Closed captioning is available on patient televisions. This can be requested as part of our regular television rental process. 

Portable Teletypewriter (TTY) Devices 

  • Portable TTY devices are available to patients renting telephone services at one of our hospital sites. To request a TTY device, please call 905-576-8711 ext. 32077. Please allow up to two business days for installation. 

Pocket Talkers 

  • Pocket talkers for patients who are deaf, deafened, or hard-of-hearing. These devices can be requested through a member of your health-care team. 

We value your feedback on accessibility. If you have comments, questions, or concerns, you can contact us by email. You may also contact us through Patient Experience at 905-576-8711 ext. 34402 or at the following mailing address: 

Patient Experience 
Lakeridge Health 
1 Hospital Court 
Oshawa, ON L1G 2B9 

  
Lakeridge Health has an Accessibility Plan and every year we publish an Annual Status Report. This and any other Lakeridge Health accessibility policy is available to the public and in alternative formats upon request.