Annual Report
A Message from the Chair of the Board, President and CEO, and Chief of Staff
Advancing our vision of One System. Best Health. is made possible in so many ways. This year, it’s clear that one central theme has fueled our success: the commitment to improve access through innovation.
From new and improved programs, services, technology, partnerships, and strategies, this ideal has been woven into the fabric of everything we do. Some of these incredible examples include: 
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The launch of our new streamlined referral model for mental health and substance use care, Central Connect.
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Welcoming the inaugural class of our groundbreaking Queens-Lakeridge Health MD Family Medicine Program.
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Opening our state-of-the-art Surgical Centre in the Jerry Coughlan Health & Wellness Centre.
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Advancing our Inclusion Diversity, Equity, Accessibility, and Anti-Racism (IDEAA) efforts with the launch of our Multi-Year Action Plan.
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Acquiring urgently needed and specialized cancer-detecting imagery through the addition of the first PET-CT technology in all of the Central East Region, with the first patient set to undergo a PET-CT scan in September 2024.
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Opening the highly anticipated Behavioural Support Transition Unit in our long-term care home, Lakeridge Gardens.
We invite you to learn more about our exceptional journey this year in our 2023/2024 annual report. We are deeply grateful for the dedication of our staff, physicians, volunteers, donors, and partners and their shared commitment to our mission to Empower People To Live Their Best Health.
Looking forward, we are inspired by opportunities that lie ahead to build an even more integrated and responsive health care system for the people of Durham Region. Together, we will continue to prioritize access to essential health care services for everyone in our communities – where, when, and how they need them the most.
Cordelia Clarke Julien Chair, Board of Trustees
Cynthia Davis, President and CEO
Dr. Randy Wax, Chief of Staff
Durham Region residents deserve and expect accessible, high-quality care, close to home. In 2023/2024, we didn't just meet that promise, we exceeded it. Through our unwavering dedication to excellence, we set the bar higher with an innovative mindset that improved clinical standards and access to care.
Throughout the year, we pioneered new care delivery models and programs tailored to the evolving needs of our communities. Collaborating with key partners like the Durham Ontario Health Team and Home and Community Care Support Services, we pioneered care delivery models to meet the evolving needs of our communities.
In 2023/2024, Lakeridge Health took bold steps to weave a seamless tapestry of care across Durham Region towards our vision of One System. Best Health. We harnessed the power of data and forged innovative partnerships to tackle systemic challenges like Emergency Department (ED) wait times and surgical delays, especially in rural areas. Our aim? Not just to improve health equity, but to strengthen the overall quality of life for every resident by ensuring unparalleled access to essential health-care services.
- Grand opening of the Jerry Coughlan Health & Wellness Centre
- New CT scanner arrives at the Port Perry Hospital
- First day of school for the inaugural class of the Queen’s-Lakeridge Health MD Family Medicine Program
- Increasing Access to Modernized Surgical and Diagnostic Care for Durham Region
Over the last year, we elevated our commitment to inclusion, diversity, equity, accessibility, and anti-racism (IDEAA) through the launch of our IDEAA Multi-Year Action Plan. This transformative strategy sets the foundation to embed an IDEAA lens into everything we do and create an environment where every individual feels valued and respected.
We’re committed to putting tangible changes in place and developing measurable solutions that will make a real difference to those who look to us for care, as well as those who provide it.
Each and every day, our team members embrace our values of inclusion, compassion, innovation, teamwork, and joy to deliver exceptional care. Their commitment to innovation and collaboration is recognized not only within our organisation but across our province and nation, too.
Please be sure to subscribe to Lakeridge Health Today, our monthly e-newsletter, to learn about the latest updates and news.